Coaches Clinic May 29
When:
2013-05-29 6:30 p.m.-8:30 p.m.
Where:
Mercy Health Center of North Canton, 6200 Whipple Ave., N.W.
Mercy Medical Center of Canton Ohio
Mercy Medical Center, a ministry of the Sisters of Charity Health System, operates a 476-bed hospital serving Stark, Carroll, Wayne, Holmes and Tuscarawas Counties and parts of Southeastern Ohio. It has 620 members on its Medical Staff and employs 2,500 people. Mercy operates outpatient health centers in Carrollton, Jackson Township, Lake Township, Louisville, North Canton, Plain Township and Tuscarawas County. A Catholic hospital, Mercy Medical Center upholds the mission and philosophy of the Sisters of Charity of St. Augustine and continues to be responsive to the needs of the community.
Mercy Medical Center, the only Stark County hospital ever named among the Top 50 Best Heart Hospitals by US News & World Report.
2011 - 2012
Cancer Annual Report
Health Resource Center
Awards & Recognition
,
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2013 AHA Mission: Lifeline Gold Receiving Quality Achievement Award
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2013 Full Heart Failure Accreditation from SCPC.
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2013 Mercy names Top 50 Cardiovascular Hospitals by Truven Health Analytics
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2012 Mercy Medical Center Awarded Platinum Performance Achievement Award
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2012 Mercy Medical Center Awarded Three-Year CARF Accreditation.
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2012 Mercy Stroke Center Earns Gold Plus Achievement Award
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2012 Mercy Breast Care Center designated a Breast Imaging Center of Excellence by ACR
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2012 Mercy reaccredited by the Commission On Cancer of the American College of Surgeons
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2012 Mercy Chest Pain Center Designated STEMI Receiving Center by AHA
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2012 AHA Mission Lifeline Gold recipient. 1 of only 2 Ohio hospitals.
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2012 Designated Cycle IV Chest Pain Center by SCPC.
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2012 Mercy Health & Fitness, 1 of only 2 centers certified by the M.F.A.
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2012 Mercy recognized for healthy worksite practices
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2012 Mercy Named Top 5% in the Nation for Overall Cardiac Services by HealthGrades
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LIVE OPERATORS
Mercy Medical Center maintains a 24/7 staff of PBX operators, providing appropriate staffing levels to ensure responsive answering of incoming calls. All operators are trained to provide courteous service to all callers. New operators receive extensive training before they work independently.
ON-CALL SCHEDULES
The AMTELCO system allows us to maintain a current on-call list with the ability to make immediate changes according to the needs of each physician. Clients can maintain their oncall schedule through the internet.
INDIVIDUALIZED CLIENT PROTOCOLS
Since we can identify where a forwarded phone call is coming from, the Infinity system allows us to “pop up” a unique instruction screen for each answering service client. The instructions for handling that client’s calls can be tailored to the needs of the physician and their practice.
PAGING AND CELL TEXT SERVICES
Physicians are paged/texted/emailed according to the instructions provided by the client. These instructions are presented to the operator automatically as a call is received for that answering service client. Physicians can be paged on numeric or alpha pagers or cell phones. Physicians using alpha page or cell text can receive information related to the patient and their problem before calling in.
PAGER RENTALS USA
Mobility pagers may be rented through this service. There is no mark up in pricing. By providing this “pass through” service, we are able to offer exchange pagers to facilitate quick exchanges for defective pagers. We maintain spare pagers to assist physicians with “no hassle” pager exchanges.
DAILY FAXING/EMAILING
On a daily basis (7 days a week), the messages for each physician office can be faxed or e-mailed automatically to a designated fax number or e-mail address.
REMOTE RECEPTION SERVICE
This service allows us to answer the client’s “overflow” calls when the office phone lines are busy. Upon completion of the call, the message is immediately faxed to the client’s office.
WEB ACCESS TO MESSAGES
The client can access their daily messages via the internet. They can determine how many days of messages are maintained before they are archived.
PERSONALIZED GREETING
The AMTECO Infinity system allows each client to have a personalized greeting. This greeting can provide the caller with office hours, emergency instructions or other relevant information. This greeting may be re-recorded at any time to reflect changes.
DOCUMENTATION
All pages and messages are documented in a database that is archived daily. All archived messages and pages are searchable and retrievable for any inquiries.
FEES
The fee structure is based on messages taken and other services provided. A separate options and pricing sheet is provided.
PHYSICIAN ANSWERING SERVICES OFFERED
24 x 7 Live operator answering
On-call schedule maintenance
Individualized client instructions
Physician paging services, alpha or numeric pagers, cell text
Pager rental and exchanges (USA Mobility Paging)
Daily or ad hoc faxing or emailing of patient messages
Remote Reception Service
Personalized greetings for each physician office
Extensive documentation
Cost competitive fee structure
You are cordially invited to visit Mercy Medical Center’s Telecommunications Department. Located in the basement, near Medical Records to see our AMTELCO Infinity PBX System in action.
For further information please contact:
Woody Adamson, Director
330-489-1220
Natalie Tillman, Coordinator
Debra Cooksey, Coordinator
330-489-1000
TOLL FREE: 1-877-646-6982
7337 Caritas Circle NW, Massillon, OH 44646 330-830-6110
(Next to the Paul and Carol David YMCA)
STATCARE Immediate Care Center
Mercy Primary Care – Dr. Kelly Harbert
Imaging Center
Laboratory
Cardiac Diagnostic Services
Sleep Lab
HOURS:
Immediate Care: Monday - Friday, 8:00 a.m. - 9:00 p.m.
Saturday and Sunday, 9:00 a.m. - 5:00 p.m.
Lab: opens at 7:00 a.m. - 9:00 p.m., Monday - Friday,
9:00 a.m. - 5:00 p.m., Saturday and Sunday.
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