• Frequently Asked Questions

    For answers to common questions we are asked, please click on a link below.

    Employee Questions:

    Employer Questions:

    What should I do if I am injured at work?

    If you experience a life or limb threatening injury on the job, seek immediate medical attention at the nearest emergency room and then notify your supervisor in writing. A life or limb threatening injury means an injury that you believe threatens a portion of your body or your life in such a way that immediate medical care is needed to prevent your death or serious damage. In all other instances, notify your employer or supervisor that you have been injured before obtaining any medical care. All injuries, no matter how small, should be reported to your employer.

    If you are injured at work, after reporting the injury to your employer, treatment should be sought immediately.

    Our clinic is open Monday through Friday from 7:30 a.m. until 5 p.m. with no appointment necessary. We aren’t as busy as a hospital emergency dept., where you could likely wait for hours. 95% of our patients are here for less than one hour.

    When Work Health & Safety Services is closed, our after-hours staff can be reached for drug and alcohol testing at 330-489-8052.

    Injury treatment is available at the following locations:

    North Canton
    6200 Whipple Ave. NW
    North Canton, Ohio 44720
    Phone: 330-966-8689
    Fax: 330-494-8627

    M-F, 7:30 am – 5 pm

    Carroll County
    125 Canton Rd.
    Carrollton, Ohio 44615
    Phone: 330-627-7641

    M-F, 8 am – 9 pm
    Sat. and Sun., 9 am – 5 pm

    Jackson Township / Massillon
    7337 Caritas Circle NW
    Massillon, OH 44646

    M-F, 8 am – 4 pm

    Tuscarawas County
    1031 West High Ave.
    New Philadelphia, Ohio 44663

    M-F, 8 am – 9 pm
    Sat. and Sun., 9 am – 5 pm

    When Mercy facilities offering occupational medicine are closed, clients should send employees to the following STATCAREs:

    Mercy STATCARE of North Canton

    Mercy STATCARE of Jackson/Massilon

    Mercy STATCARE of Carroll County

    Mercy STATCARE of Tuscarawas County

    If care is necessary after 10 pm, employees should be sent to Mercy Emergency Department. You can then schedule your follow-up appointment with WHSS.

    What is Worker’s Compensation?

    Workers’ compensation is a wage replacement and medical care program for a worker whose injury or illness is work related.


    The Workers’ Compensation Insurance Company has not responded or has denied my claim. What are my options?

    If the workers’ compensation insurance company denies your claim, you may be responsible for all medical bills associated with the illness or injury. You may then be eligible for coverage through your private health care insurance policy. If you feel your claim has been incorrectly denied, there are several options available to you. For more information on these options and the time limits that must be followed, contact the BWC.

    Why should you choose Mercy Work Health & Safety Services?

    At WHSS, our philosophy is simple – safe & healthy employees make happy & more productive employees. What’s more, we understand that maintaining safe & healthy employees and managing injuries are the keys to lowering your workers’ compensation costs. So it should be no surprise that our responsive staff have dedicated themselves to assisting you and your company in caring for your employees. These ideals are cornerstones to our occupational health clinic, and we pledge to each and every client that we will provide uncompromising care and service in every effort to serve their needs and exceed every expectation.

    1. WHSS works with over 1,100 businesses in Stark & surrounding counties.
    2. We have 24-hour injury treatment and drug and alcohol testing.
    3. 96% of our injury patients go back to work the same day.
    4. 95% of patients are in and out in less than one hour.
    5. Our occupational health specialists can help you identify non-legitimate claims.
    6. Our customers have direct access to our Medical Director, Dr. Hensley.
    7. We work with all MCO plans and can treat any injured employee.
    8. WHSS helps lower overall healthcare cost with health and safety education.
    9. We are a certified BWC (Bureau of Worker’s Compensation) Provider.
    10. We are accredited by DATIA (Drug & Alcohol Testing Industry Association).
    11. We are a provider for DOT (Department of Transportation) physicals and drug and alcohol testing.

    Do my employees need appointments for work-related physicals, urine drug screens, or work-related injury care?

    No, walk-ins are welcome; however, scheduled appointments are encouraged to expedite the services needed. WHSS expects that for initial work-related injuries, employees will be coming to the clinic unexpectedly and they will be triaged immediately.

    You may contact us directly to schedule appointments: Phone: (330) 966-8689

    When sending employees here please print form (below)


    Please have employee bring completed form with them.

    Is WHSS an Ohio BWC Certified Provider?

    Yes, WHSS is an Ohio BWC Certified Provider and we are able to treat any employee in the State of Ohio for a work-related injury. We have been awarded by the BWC Division of Safety & Hygiene and we are Accredited from D.A.T.I.A. (Drug & Alcohol Testing Industry Association).

    If we have another insurance policy that is similar to Workers’ Compensation, are we still required to carry Workers’ Compensation Insurance?

    Yes, you are still required by state law to carry workers’ compensation insurance. Some insurance policies provide 24-hour medical coverage and a wage replacement in the event of an accident; however, the policies are limited and do not provide all the benefits as under workers’ compensation and do not provide the employer with the exclusive remedy provision. Contact the Division of Labor for more information.

    Can I bill my employees for Workers’ Compensation coverage?

    No, you cannot bill your employees for their workers’ compensation coverage. An employer could be subjected to a wage claim if they deducted workers’ compensation from an employee’s wage. It is the responsibility of the employer to provide workers’ compensation benefits for their employees.

    How are Workers’ Compensation Insurance premium rates determined?

    Each employer’s rates are determined separately, although employers are grouped by occupation classification for basic rates. Typically, the Department of Insurance, which has statutory authority to set the basic rates charged each year, has designated the National Council of Compensation Insurance (NCCI) as its rate making entity.

    Each employer’s rate will differ from the basic rate, which is a dollar amount per hundred dollars of payroll based on the general hazards of the business. Each employer’s basic rate is then adjusted to account for their history of injuries.

    View BWC Fact Sheet – Understanding Rates

    Who do I contact with WHSS billing questions?

    For WHSS billing questions, you may contact:

    Jill Calihan
    Office Manager
    Mercy Work Health & Safety

    Who do I contact to get more information about WHSS ‘s occupational health services or to set up an account for services?

    Please call the main line at (330) 966-8689.

    To expedite this process you can also view our “New Account Form” to have your information ready when you contact us. Or you may print this form, fill it out in its entirety & fax it to us; we will call you to confirm that we have received it.

    When sending employees here please print form (below)


    Please have employee bring completed form with them.

    When can the employee return to work?

    An employee can return to work when a physician determines the employee has reached a point of medical stability. An employee may also be returned to a light duty position, if such a position is available. A LIGHT DUTY WORK RELEASE can be initiated by the physician, employee or you, the employer. There are numerous advantages to initiating a light duty program:

    • Lowers costs for your workers’ compensation insurance carrier, thus lowering costs to you.
    • Saves time and dollars on recruitment and training of new employees by retaining experienced and proven employees.
    • Lowers medical and legal costs. Studies have shown the quicker you get injured workers back to work, the quicker they are to rehabilitate and the less likely they are to consult an attorney or seek additional medical treatment.
    • Maintains contact with the injured worker.
    • Decreases recovery time.

    If you as the employer do not offer light duty or a modified position to an injured worker, that worker will remain on temporary total compensation until s/he reaches a point of medical stability.

    How can an employer control or lower Workers’ Compensation costs?


    The best way for an employer to lower workers’ compensation costs is to prevent injuries. Serious injuries cost a lot of money. Training employees in safety pays off in reduced costs. Involve your employees in identifying hazardous work practices or potential injurious situations, areas or machines.

    Each employer should actively become involved in each workers’ compensation case. Communicate on a regular basis with your employees who are out on a workers’ compensation claim. Research indicates that employers who routinely do only one thing–call the employee right away and say, “How are you doing? Hope you get back soon”–reduce their disability claims by 21 percent.

    If your company conducts an accident investigation after an incident, make sure it is NOT designed to find fault or blame. The primary purpose of an investigation should be to develop information that leads to change and prevents similar accidents from occurring.


    The employer’s designated physician should be made aware of the work performed and the physical requirements of the job essentials. This will enhance the ability of the employer to bring employees back quicker to an appropriate job and lower the employer’s workers’ compensation costs and the cost for personnel replacement. Writing good job descriptions outlining the essential functions of each job can also assist in complying with the Americans with Disabilities Act.


    Request a quarter claims loss statement from your insurance carrier and carefully review all claims paid for the quarter by the insurance carrier. If you dispute any payments you need to contact your insurance carrier.

    Workers’ compensation costs can be controlled through active employer involvement and by choosing WHSS as your Occupational Healthcare Partner.

    Experience the care, convenience and service you and your employees deserve.

    What is an OSHA Recordable?

    An OSHA recordable injury is an occupational injury or illness that requires medical treatment more than simple first aid and must be reported.

    All employers shall comply with OSHA regulations for recording and reporting occupational injuries and illnesses as prescribed in 29 CFR 1904. This requires some injuries and illnesses to be recorded on the OSHA 300 Log of Work-Related Injuries and Illnesses and the OSHA 301 Injury and Illness Incident Report.

    Any medical treatment that goes beyond first aid meets the general recording criteria and is thus recordable.

    OSHA Recordable Criteria:
    • Loss of consciousness
    • Days away from work
    • Restricted work
    • Job transfers
    • Affects routine (essential) job functions
    • “Significant” injury’s or illnesses diagnosed by physician such as cancer, asbestosis, fractures or punctured eardrums
    • Medical treatment beyond first aid
    First Aid includes:
    • Observation or counseling
    • Diagnostic procedures, including X-ray, blood tests
    • Over-the-counter med’s at over-the-counter strength
    • Tetanus
    • Cleaning, flushing or soaking wounds
    • Wound coverings, including suture substitutes such as butterfly bandages and Steri-strips
    • Hot/cold treatment
    • Non-rigid support such as ace, non-rigid back belts, etc.
    • Temporary immobilization for transport purposes
    • Drilling of nail to relieve sub-ungual hematoma
    • Eye patches
    • Foreign Body (FB) removal from eye using only irrigation or swab
    • Simple skin FB removal
    • Finger guards
    • Massages

    For more information: OSHA Recordkeeping Policies and Procedures Manual

    MCO? From the BWC? – But I have a TPA! Confused yet?

    Yes it is confusing. Hopefully we can help clarify a bit.

    BWC (Bureau of Workers Compensation) is the State of Ohio government agency responsible for Ohio’s workers’ compensation system. Only BWC makes decisions regarding claim allowances and issues benefit payments. Programs, forms and information are all made available to you, the Employer, but BWC’s focus is on the Injured Worker.

    By State law, if you have one or more employees, are an independent contractor or subcontractor you must have workers compensation coverage. Your “insurance premium” is based upon three factors; one, the type of work your employees do; two, the amount of your payroll; three, what your ‘risk’ is; in other words, how many active claims you have.

    By BWC definition: “An MCO (Managed Care Organization) shall provide medical management and cost containment services that promote the rendering of high-quality, cost effective medical care that focuses on minimizing the physical, emotional, and financial impact of work-related injury or illness and promotes a safe return to work. The MCO shall provide medical management and return to work management services for the life of the claim, as long as the employer remains in contract with the MCO.”

    MCOs are private companies selected by or assigned to each state-funded Ohio employer and paid by BWC to medically manage your claims.

    By paying a TPA (Third Party Administrator) a fee you can join a “group” to lower your premium if eligible; or only pay them to represent you at District Hearings and/or the Industrial Commission, or receive both benefits. Organizations such as the Better Business Bureau, Chamber of Commerce, etc. are not TPAs but can offer group benefits. A TPA or organization may not force you to sign with their “recommended” MCO.

    As always the bottom line is only you, the Employer, by keeping a careful watch on your claims, knowing your vocabulary, the timelines, the law, communicating with your MCO, and partnering with an Occupational Healthcare Clinic, can help you keep your claim costs down and thereby reduce your premium.

    Post-Accident Testing DOT Guidelines

    The FMCSA regulations require testing in specific CMV accidents. An accident is defined as an occurrence involving a CMV operating on a public road that results in (1) a fatality; or (2) bodily injury to a person who, as a result of the injury, immediately receives medical treatment away from the scene of the accident; or (3) on or more vehicles incurring disabling damage as a result of the accident, requiring the vehicle(s) to be transported away from the scene by a tow truck or other vehicle.

    Post-accident testing is mandatory when certain criteria are met.

    Drivers subject to post-accident testing are those who:

    • While performing a safety-sensitive functions are involved in an accident resulting in the loss of human life, or
    • While performing safety-sensitive functions are involved in a non-fatal accident resulting in the driver receiving a citation under State or local law for a moving traffic violation arising from the accident.
    Type of Accident Involved Citation Issued to the CMV Driver Test Must Be Performed by Employer
    Human Fatality Yes >> Yes
    No >> Yes
    Bodily Injury with Immediate Medical Treatment Away from the Scene Yes >> Yes
    Disabling damage to any motor vehicle requireing tow away No >> No
    Yes >> Yes
    No >> No

    Post-accident tests must be performed as soon as possible.

    • Controlled substances tests must be performed within 32 hours following the accident.
    • Alcohol tests must be performed within 8 hours of the accident.

    For more information: