Staying in Touch with Your Loved One at Mercy

At Mercy, we welcome our patients’ family and friends. Your presence is very important to patient healing and wellbeing. This information is intended to make your visit to Mercy as easy as possible. If you have additional questions, please call our patient information line at 330-489-1105.

Visiting Hours

With the exception of the Mercy Regional Rehabilitation Center, Mercy offers open visiting hours.

Flu Season Restrictions for Visitors, Effective February 18, 2019 Until Further Notice

Together with other Stark County hospitals and local health departments, Mercy has implemented visitation restrictions for the 2019 Influenza (Flu) Season. As always, this is based on flu activity in our community. The following restrictions are in place until further notice:

  • Visitors under the age of 14 are not to enter the patient care areas to visit patients.
  • All visitors must clean their hands with soap and water, or alcohol sanitizer, before and after visiting patients.
  • Visitors who have the flu or cold symptoms (e.g. fever, cough, body aches, sneezing, or runny nose) are asked not to visit with patients until healthy.
  • Visitors should cover their coughs and sneezes.

Mercy Regional Rehabilitation Center Visiting Hours

To ensure the best possible outcomes for patients of the Mercy Regional Rehabilitation Center, visitors are permitted only during the following hours:

Monday through Friday: 4 – 8 p.m.
Saturday: 1 – 8 p.m.
Sunday: 10 a.m. – 8 p.m.

If you have circumstances that may not fit these visiting hours, please contact the patient’s social worker or call 330-489-1063.

Cafeteria Hours

6:30 am – 9:30 am (Mon.-Fri.)

10:30 am – 1:30 pm, daily

4:30 pm – 6:30 pm (Mon.-Fri.)
4:30 pm – 6:00 pm (Sat.-Sun.)

Free eCards

Send an electronic greeting to inpatients in Mercy Medical Center, please click here.

Phone Calls to Patients

To reach a patient’s room dial 588-5 plus the patient’s room number.

Mail Services

Volunteers will deliver and pick up patient mail in the morning. Please be sure to include the patient’s full name as shown below:

John Smith
Mercy Medical Center
1320 Mercy Drive N.W.
Canton, Ohio 44708

When a patient checks out, all mail will be forwarded to the address on his/her admission form.