Attention hospital visitors:

Beginning Monday, March 16, 2020 and until further notice, Mercy will be implementing visitation restrictions for visitors in conjunction with other area hospitals to prevent the spread of respiratory illnesses, including coronavirus (COVID-19).  For the protection of our patients, the below restrictions have been implemented: 
  • NO VISITATION for inpatients at this time. (Effective March 20) 
  • Maternity Unit Visitation Changes: In order to be consistent with recently recommended changes, Mercy Medical Center will only be allowing (1) support person for our maternity patients. That (1) support person must be the same person throughout the stay. Support person can come and go as needed but cannot be switched.
  • Floral Arrangement Restrictions: For the safety of our patients, staff and volunteers, Mercy is temporarily halting the delivery of any floral arrangements to our hospitalized patients. We sincerely apologize for any inconvenience this might cause, but we are taking all precautions amid the COVID-19 outbreak to keep your loved ones safe.
For Mercy STATCAREs, physician practices, and outpatient locations, patients are asked to come to appointments alone, if possible. One person is allowed to accompany each patient to an appointment on an as-needed basis.
Mercy Medical Center recognizes that interacting with family and friends can be helpful to the healing process and strongly encourages everyone to utilize other forms of support for their loved ones, such as phone calls and video chats on cell phones or other mobile devices. (Revised March 19, 2020)

Healthy Blood Donors Needed!

Mercy is encouraging healthy adults to roll up their sleeves to support this local need. The American Red Cross of Northeast Ohio and Vitalant (formerly LifeShare Community Blood Services), are the only two blood banks in Northeast Ohio, so they are primary suppliers of transfusable blood for many local hospitals, including Mercy.

These local blood banks rely heavily on blood donations received at high school, college and large business drive events. These drives have been cancelled due to the recent COVID-19-related school closings and employees working from home. To arrange a donation appointment, visit or call their Canton location at 330-489-1076. For a list of upcoming Red Cross blood drives in Stark County, visit, or call 1-800-RED-CROSS.

If you are a healthy adult, we encourage you to contact one of the above blood banks to donate today!

Patient Information Line

At Mercy, we welcome our patients’ family and friends. Your presence is very important to patient healing and well being. This information is intended to make your visit to Mercy as easy as possible. If you have additional questions, please call our patient information line at 330-489-1105.

Cafeteria Hours

6:30 am – 9:30 am (Mon.-Fri.)

10:30 am – 1:30 pm, daily

4:30 pm – 6:00 pm (Mon.-Fri.)
4:30 pm – 6:00 pm (Sat.-Sun.)

Free eCards

Send an electronic greeting to inpatients in Mercy Medical Center, please click here.

Phone Calls to Patients

To reach a patient’s room dial 588-5 plus the patient’s room number.

Mail Services

Volunteers will deliver and pick up patient mail in the morning. Please be sure to include the patient’s full name as shown below:

John Smith
Mercy Medical Center
1320 Mercy Drive N.W.
Canton, Ohio 44708

When a patient checks out, all mail will be forwarded to the address on his/her admission form.