Attention hospital visitors:

Mercy Updates Hospital Visitation Policy (Effective June 17)

As services continue to open at Mercy Medical Center, the hospital will ease some visitor restrictions put in place in response to COVID-19. The ongoing safety of patients, caregivers and our communities remains our top priority. These steps are intended to keep our caregivers and patients as safe as possible while also recognizing the value visitors bring to patients.

Effective Wednesday, June 17, at 11 a.m., Mercy updates hospital visitation policy to allow the following limited inpatient visitation:
  • One designated visitor per hospital stay; one visit per day
    • No one under 18 years of age
    • COVID positive patients and those under investigation for COVID–No Visitation
    • Visitation Time: 11 a.m.–7 p.m.
  • Screening process/staffing consistent with current state
  • Visitors required to wear temporary visitor ID; mask also required
  • Inpatient visitors will be required to sign in at the nurses station with each daily visit, logs will be provided to the nursing units
  • Approved visitor to remain in patient room unless visiting cafeteria/restroom
  • Guidelines apply to ED–visitor screened prior and remains with patient
  • End-of-life exceptions–2 visitors at a time may visit; visitors waiting turn must wait in their car; limited to immediate family members only (defined as spouse, children and parents); more than 2 can visit but must alternate
  • Children–2 adults permitted (guardian or parent) applies to age 17 and under
  • Maternity–one visitor or caregiver permitted
  • Waiting rooms remain closed
  • Continue with limited points of entry

For Mercy STATCAREs, physician practices, and outpatient locations, patients are asked to come to appointments alone, if possible. One person is allowed to accompany each patient to an appointment on an as-needed basis

Mercy Medical Center recognizes that interacting with family and friends can be helpful to the healing process and strongly encourages everyone to utilize other forms of support for their loved ones, such as phone calls and video chats on cell phones or other mobile devices. (Revised June 15, 2020)

Healthy Blood Donors Needed!

Mercy is encouraging healthy adults to roll up their sleeves to support this local need. The American Red Cross of Northeast Ohio and Vitalant (formerly LifeShare Community Blood Services), are the only two blood banks in Northeast Ohio, so they are primary suppliers of transfusable blood for many local hospitals, including Mercy.

These local blood banks rely heavily on blood donations received at high school, college and large business drive events. These drives have been cancelled due to the recent COVID-19-related school closings and employees working from home. To arrange a donation appointment, visit or call their Canton location at 330-489-1076. For a list of upcoming Red Cross blood drives in Stark County, visit, or call 1-800-RED-CROSS.

If you are a healthy adult, we encourage you to contact one of the above blood banks to donate today!

Patient Information Line

At Mercy, we welcome our patients’ family and friends. Your presence is very important to patient healing and well being. This information is intended to make your visit to Mercy as easy as possible. If you have additional questions, please call our patient information line at 330-489-1105.

Cafeteria Hours

6:30 am – 9:30 am (Mon.-Fri.)

10:30 am – 1:30 pm, daily

4:30 pm – 6:00 pm (Mon.-Fri.)
4:30 pm – 6:00 pm (Sat.-Sun.)

Free eCards

Send an electronic greeting to inpatients in Mercy Medical Center, please click here.

Phone Calls to Patients

To reach a patient’s room dial 588-5 plus the patient’s room number.

Mail Services

Volunteers will deliver and pick up patient mail in the morning. Please be sure to include the patient’s full name as shown below:

John Smith
Mercy Medical Center
1320 Mercy Drive N.W.
Canton, Ohio 44708

When a patient checks out, all mail will be forwarded to the address on his/her admission form.