Attention hospital visitors:

Beginning Monday, January 13, 2020 and throughout the remainder of the 2019-2020 “Flu Season” until further notice, Mercy will be implementing visitation restriction for visitors in conjunction with other area hospitals.  For the protection of our patients, the below restrictions have been implemented: 
  • Visitors under the age of 14 are not to enter the patient care areas to visit patients
  • All visitors must clean their hands with soap and water or alcohol sanitizer before and after visiting patients.
  • Visitors who have influenza or cold symptoms (e.g. fever, cough, body aches, sneezing, or runny nose) are asked NOT TO VISIT with patients until healthy. 
  • Visitors should cover their coughs and sneezes. Tissues and hand sanitizer are to be made available.


Staying in Touch with Your Loved One at Mercy

At Mercy, we welcome our patients’ family and friends. Your presence is very important to patient healing and wellbeing. This information is intended to make your visit to Mercy as easy as possible. If you have additional questions, please call our patient information line at 330-489-1105.

Visiting Hours

With the exception of the Mercy Regional Rehabilitation Center, Mercy offers open visiting hours.

Mercy Regional Rehabilitation Center Visiting Hours

To ensure the best possible outcomes for patients of the Mercy Regional Rehabilitation Center, visitors are permitted only during the following hours:

Monday through Friday: 4 – 8 p.m.
Saturday: 1 – 8 p.m.
Sunday: 10 a.m. – 8 p.m.

If you have circumstances that may not fit these visiting hours, please contact the patient’s social worker or call 330-489-1063.

Cafeteria Hours

6:30 am – 9:30 am (Mon.-Fri.)

10:30 am – 1:30 pm, daily

4:30 pm – 6:30 pm (Mon.-Fri.)
4:30 pm – 6:00 pm (Sat.-Sun.)

Free eCards

Send an electronic greeting to inpatients in Mercy Medical Center, please click here.

Phone Calls to Patients

To reach a patient’s room dial 588-5 plus the patient’s room number.

Mail Services

Volunteers will deliver and pick up patient mail in the morning. Please be sure to include the patient’s full name as shown below:

John Smith
Mercy Medical Center
1320 Mercy Drive N.W.
Canton, Ohio 44708

When a patient checks out, all mail will be forwarded to the address on his/her admission form.