For Visitors

Staying in Touch with Your Loved One at Mercy

At Mercy, we welcome our patients' family and friends. Your presence is very important to patient healing and wellbeing. This information is intended to make your visit to Mercy as easy as possible. If you have additional questions, please call our patient information line at 330-489-1105.

Visitation Restrictions During Flu Season

Learn about Who Needs A Flu Vaccine.

To keep our patients safe during flu season (from November through late winter-early spring), we ask all visitors to comply with the following visitation restrictions: 

  • Do not visit if you have the flu or cold symptoms, including fever, cough, body aches, sneezing, runny nose.
  • Visitors under age 14 are not to enter patient-care areas to visit patients.
  • Clean your hands with soap and water or alcohol hand sanitizer before and after visiting patients.
  • Cover any cough or sneeze. However, use your elbow or upper arm, not your hands!

Visiting Hours

With the exception of the Mercy Regional Rehabilitation Center, the medical center offers open visiting hours.

Mercy Regional Rehabilitation Center Visitor Hours
Monday through Friday: 4 – 8 p.m.
Saturday: 1 – 8 p.m.
Sunday: 10 a.m. - 8 p.m.

If you have circumstances that may not fit these visiting hours, please contact the patient's social worker or call 330-489-1063.


Free eCards

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Send an electronic greeting to inpatients in Mercy Medical Center, please click here.


Phone Calls to Patients

To reach a patient's room dial 588-5 plus the patient's room number.


Mail Services

Volunteers will deliver and pick up patient mail in the morning. Please be sure to include the patient's full name as shown below: 

John Smith
Mercy Medical Center 
1320 Mercy Drive N.W.
Canton, Ohio 44708

When a patient checks out, all mail will be forwarded to the address on his/her admission form.


CaringBridge is a free website service where patients and loved ones can connect, share news, and receive support during any type of health event. CaringBridge provides personal, protected sites that are easy to create.  To create a CaringBridge site or to visit a loved one’s site, please click here.