Congratulations to Louisville resident, Jennifer Mehl, Quality Management, for being named Mercy Medical Center’s September Star Performer employee. The Star Performer program is the hospital’s employee recognition and rewards program. Hospital employees, volunteers and staff are nominated each month for demonstrating outstanding performance, being a team player, going “above and beyond”, being creative and innovative and for championing service excellence.
Mehl serves as the hospital’s coordinator of the National Surgical Quality Data Base and calls patients to follow up with any post-surgery complications and to check on their health status. While making a routine call, a woman answered who had fallen from the shower and needed help. Mehl calmly kept her on the phone while a co-worker called 911. The patient was transported to Mercy’s Emergency Department for treatment, where she expressed her sincere gratitude for Mehl’s assistance. Her action is a shining example of Mercy’s mission in action.
