Frequently Asked Questions About Primary Care

Why do I need a family doctor?

Everyone should have a primary care physician or provider. This type of doctor is your long-term health care provider in non-emergency situations, treating common conditions and helping connect you with specialists, if necessary. If you have a primary care physician, you are more likely to:

  • Have chronic disease under control
  • Have lower overall health care costs
  • Experience higher satisfaction with care
  • Receive recommended preventive screenings, tests and vaccines
  • Receive preventive care, which results in earlier diagnosis and treatment of health problems and overall better health

I’m a new patient with Mercy Primary Care. How do I access my paperwork?

New patient paperwork for Mercy Primary Care is available to download here.

What is the Mercy Primary Care policy on appointment cancellation?

Read about cancellations and other policies here.

How do I access my medical record at Mercy?

Mercy Primary Care uses HEALTHeChart for online access to your personal health record. Through this site you can send messages to your physicians, read about health conditions, review test results, renew medications, update contact and demographic information and even schedule appointments. Access HEALTHeChart.

What is a patient-centered medical home (PCMH)*?

Similar to a traditional family or internal medicine practice, a Mercy PCMH offers the day-to-day health care you and your loved ones need. However, at a PCMH, we take primary care a step further by inviting you to play an active role in your own and your family’s health care. Read more about the PCMH here.

*Mercy Medical Center has achieved the Patient Centered Medical Home (PCMH) designation for two of its primary care practices and is currently working toward the designation at other facilities.