We Support Your Rights Regarding Your Health Care

At Mercy Medical Center, we believe in a patient’s rights. Patients are responsible for decisions regarding their health care unless they are not able to make these decisions. At that time, a person chosen by the patient, would be consulted.


Mercy Medical Center supports the following patient’s rights:

  • Reasonable access to care.
  • Written notice of your rights as early as possible.
  • The right to compliment or to complain about services received.
  • Participation and contribution to your plan of care.
  • Informed consent (after being advised of the risks, benefits, and alternatives) before receiving treatments, procedures, blood or blood products, anesthesia or sedation.
  • Complete information regarding your status (e.g. diagnosis, treatment and prognosis) in terms you can understand.
  • The right to refuse care and receive information on the expected consequences of refusal of care.
  • The right to refuse to participate in the required activities of daily living that may be therapeutic in nature.
  • The right to initiate advance directives and have the staff and physicians honor these directives.
  • The right to have a family member or representative notified upon admission to the hospital.
  • Care that respects personal, psychological, cultural and spiritual beliefs.
  • Respectful, compassionate care at the end of life.
  • Care in a safe setting.
  • Personal privacy.
  • Care that is free from abuse or harassment.
  • Right to be addressed in a civil and courteous manner.
  • Right to know the names and roles of all persons involved in your care.
  • Confidentiality of your medical record information.
  • Information from your medical record within a reasonable time frame.
  • Freedom from restraints of any kind that are not medically necessary.
  • Timely clinical attention, including appropriate pain management.
  • Information about pain and pain relief.
  • A response from your doctor or nurse when you report pain.
  • Assistance with physical disabilities and limitations.
  • Ability to communicate with people outside of the hospital. Any communication restrictions are made with your consent, or your representative if appropriate.
  • An interpreter for non English speaking patients or those with other special communication needs.
  • The right to be advised of the expected benefits of research, investigation and clinical trial projects, as well as, the potential discomforts and risks of alternative services.
  • The right to refuse participation in research, investigation, and clinical trial projects. Your refusal will not compromise access to other services.
  • Access to adult and child protective services.
  • Access to assistance in domestic violence situations.
  • Information of care you will need after discharge.
  • The right to help prepare a discharge plan.
  • Your choice of provider to continue care after discharge.
  • The right to receive an explanation of your bill.
  • The right to make a decision regarding organ and tissue donation.
  • The right to consult the Ethics Committee.
  • The Ohio Department of Health hotline number for complaints
    is 1-800-342-0553

The Ethics Committee

The Ethics Committee members are a team of healthcare professionals who provide a multi-disciplinary approach to all issues brought to the committee for attention.

Issues Where Ethics Committee Members May Be Helpful:

  • Do Not Resuscitate (DNR) orders/protocol
  • Informed consent
  • Patient’s rights regarding treatment
  • Appropriateness of withholding or withdrawing life support systems
  • Implementation of the Durable Power of Attorney or Living Will
  • Confidentiality/Patient Privacy and other patients rights issues
  • Organ donation/procurement
  • Nutrition and Hydration
  • Blood Transfusion

Who Can Ask for an Ethics Consult?

The patient, family members or representative, doctor or any of the staff may ask for a consultation with persons from the Ethics Committee.


How Can a Member of the Ethics Committee be Reached?

Ask your doctor, nurse or any other staff member involved in your care. This person will call a member of the Ethics Committee. Members of the Ethics Committee are available to provide information regarding health care decisions, talk about concerns and be a support for the patient, family, physician or other caregivers.


Patient Responsibilities

  • Follow the doctors’ orders and your treatment plan.
  • Give correct and complete facts about your treatment and about how you are feeling.
  • Ask questions when you don’t understand information or instructions given.
  • Discuss pain relief choices with your doctor or nurse.
  • Ask for pain relief as soon as the pain begins.
  • Tell the doctors and nurses about any pain that won’t go away.
  • Be responsible for your actions if you refuse treatment or if you do not follow the doctor’s orders and your treatment plan.
  • Take care of hospital property and the belongings of others.
  • Keep all personal items properly stored.
  • Follow the rules about safety and infection control.
  • Respect the privacy of staff and other patients.
  • Respect the need for quiet in the Medical Center.
  • Keep visitors to a reasonable number of people.
  • Give correct information regarding your health insurance.

To make the necessary arrangements for payment of services provided.

These beliefs are in addition to, and do not take the place of, rights accorded patients under Chapter 5122 of the Ohio Revised Code. These beliefs are guidelines and are not meant to replace the standard of care of patients at the Medical Center.


Code of Ethical Behavior

Mercy Medical Center has the responsibility to the patients and to the community it serves to conduct patient care and all other business within a consistent ethical framework as defined by its mission, values and related policies.

Such ethical practices include, but are not limited to, all areas of patient rights, billing practices, admission, transfer and discharge practices, and avoidance of conflict of interest in contractual relationships.

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