Patient Admission Information Center

Thank you for choosing Mercy Medical Center for your care. The information on this page is intended to assist you and your family prior to, during and after your stay.

If you are having surgery, please visit our Surgery Center Patient Information section. If you have questions about your hospital bill, please visit our About Your Bill section.

If you have additional questions, please feel free to call our patient information line at 330-489-1105. We are always happy to answer questions and help you in any way.

Pricing Information

In compliance with state law, Mercy Medical Center is providing this price list containing our charges for room and board, emergency department, operating room, delivery, physical therapy and other procedures. The hospital’s charges are the same for all patients, but a patient’s responsibility may vary, depending on payment plans negotiated with individual health insurers. Uninsured or underinsured patients should consult with our admitting and billing staff to determine whether they qualify for discounts. These prices are correct as of December 30, 2020. For additional information, please click here.

Download the Pricing Information List >>

Pricing Transparency

According to CMS final rule (CMS-1717-F2) the Centers for Medicare & Medicaid Services (CMS) are requiring healthcare systems to make prices for items and services provided by all hospitals in the United States so the patients can be more informed about what they may pay for specific hospital items and services.  Hospitals, including Mercy Medical Center, must make at least 300 “shoppable services”, of which CMS has identified 70 specific and an additional 230 selected by the hospital available to patients to review.  These prices are current as of December 30, 2020, for additional information, please click here.

Health Insurance

Mercy accepts a broad range of health insurance plans. Review our list of plans with active contracts. If you don’t see your plan on our list, you may still be eligible for care at Mercy through the Mercy Your Choice program, which provides access to the medical center at in-network benefit levels for eligible individuals.

Mercy also offers exceptional group health insurance coverage for employers, individuals and families. Read more about Mercy Choice.

Medical Records

If you need to request your medical records, please call 330-489-1230. You can also access your medical records online when you sign up for a Mercy HEALTHeChart account, which allows you to print information to share with your providers, view laboratory and radiology results, review your list of homegoing medications and allergies, pay your bills online, and more.

Login or sign up for a HEALTHeChart account here >>

Download the Authorization for Release of Health Information Form  >>