HOSPITAL[ITY]: Warm Service, Safe Environment, Exceptional Care - Mercy Medical Center

HOSPITAL[ITY]: Warm Service, Safe Environment, Exceptional Care

Posted on: September 15, 2020


At some point in your life, chances are that you have visited a hospital. Whether it was to treat a broken bone, welcome a new baby, visit a healing relative, or undergo life-saving surgery, our hospital is at the heart of the community. We are here for you, providing care, safety, healing, and recovery to you and your neighbors when you need us the most.

COVID-19 has changed so much about our lives— the way we shop, socialize, work, and learn—and especially how we experience healthcare. This crisis has impacted all of us in some way, and we have all been through this together. Today and always, Mercy Medical Center is doing everything possible to keep you safe and well. As we focus on implementing new policies and procedures for our patients, staff, and visitors, we want you know your health, wellness, and peace of mind continues to be our most important priority.

An Evolution in Patient Experience

Every day of this new reality presents our hospital healthcare providers with an enhanced opportunity to explore how we can offer you the best possible care, in the safest possible environment. This experience has also reminded all of us at Mercy Medical Center why we chose to work in healthcare. Now more than ever, we want you to know that we will continue to offer you the best possible experience to care for your mind, body, and spirit. You and your family matter to us, regardless of your healthcare needs.

Emphasis on Cleanliness

We want you to have peace of mind knowing that when you walk in our doors, you are entering the safest environment possible. We have intensified our sanitation processes for treatment rooms, waiting rooms and public areas that include using our state-of-the-art Xenex germ-busting robots. We understand that the cleanliness of your healthcare settings has never been more important, and we are taking every step we can to make sure our hospitals exceed any cleanliness standards and protocols.

Telehealth Benefits: Healthcare from the Convenience and Comfort of Home

From information-sharing to remote diagnoses, online medicine is quickly making real-time medical expertise available anytime, anywhere.

With the COVID-19 pandemic, many of our healthcare providers are now more commonly utilizing virtual visits to treat their patients for both well and sick appointments. Virtual visits are incredibly efficient and significantly more convenient, and are likely here to stay for many healthcare situations.

To better serve our patients, Mercy Medical Center now offers telehealth for both STATCARE immediate care and primary care appointments. Learn more by visiting

Remember, always go directly to the emergency room if you have chest pain, trouble breathing, are bleeding or have any other severe symptoms. With a verified Level II Trauma Center, Emergency Chest Pain Center, and Emergency Department Cath Lab, Mercy Medical Center is here for you 24-hours a day, every day, for your emergency needs.

Remote Health Education and Events

Your continued wellness does not pause during this pandemic. We will continue to offer Medicare counseling, health education, and tips for wellness, but they may be presented in a new, exciting, and convenient way. Please visit Mercy Medical Center’s website and Facebook page often for COVID-19 updates, health education and events–presented as Facebook Live or pre-recorded video–that will continue to bring us together as a community and keep you healthy.

Your Wellness Matters

If you have a chronic disease, it’s more important than ever to do all you can to stay well. We are here to help keep you healthy! Please continue to seek treatment, screenings and evaluations from your healthcare provider, and always call if something does not seem right, if you have a question about your condition, or notice a change in your health. We want to stay connected with you, and encourage you to reach out to us with any questions or concerns.

If you have delayed seeking treatment due to concerns related to COVID-19, please contact your healthcare provider to see what procedures or elective surgeries may now be available. Have a conversation with your doctor and together build a plan to keep yourself healthy and well during this crisis and beyond.

Mercy Medical Center’s board-certified primary care physicians provide long-term healthcare in non-emergency situations, treating common conditions and helping connect you with specialists, if necessary. To learn more about Mercy Primary Care physicians and office locations, visit or call 330-489-1DOC.

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