What Has Changed at Mercy Due to COVID-19

No Hospital Visitation

Beginning Friday, March 20, Mercy has temporarily stopped all hospital visitation. If you are a maternity patient, read our updated directives about your support person.

Come to Appointments Alone, If Possible

For Mercy STATCAREs, physician practices, and outpatient locations, patients are asked to come to appointments alone, if possible. One person is allowed to accompany each patient to an appointment on an as-needed basis.

Events Cancelled

Until further notice, all hospital events, no matter the location, are cancelled. This is in keeping with Ohio Governor Mike DeWine’s mandate to eliminate public gatherings.

No Floral Arrangement Deliveries

For the safety of our patients, staff, and employees, Mercy is temporarily halting the delivery of any floral arrangements to our hospitalized patients.

Elective Surgeries Cancelled

On March 17, Ohio Governor Mike DeWine declared elective surgeries and procedures that require the use of personal protective equipment (PPE) should not be conducted. The governor’s order is intended to protect patients and providers, preserve critically short supplies of PPE, and preserve inpatient bed capacity and other equipment for critically ill patients. The Ohio Hospital Association has developed criteria that will be used throughout Ohio by physicians and patients for determining what surgeries and procedures are non-essential and should be cancelled, consistent with the Governor’s order.

Mercy Boutique Available By Appointment Only

To access Mercy Boutique services, please call 330-456-9960 for an appointment.

Cashier and Financial Counselor Offices Closed to Walk-in Traffic

The cashier’s and financial counselor’s offices at Mercy are closed to walk-in traffic. Staff will continue to work in these areas and will be available via telephone if needed.

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