Contact Mercy
Mercy has implemented visitation restrictions due to flu until further notice, including no visitors under age 14 in patient care areas. Learn more at

Register for Chartwise Electronic Query Process

Posted on: November 2, 2016

Mercy’s Clinical Documentation Improvement Chartwise Electronic Query process has begun. Thank you Kristy Powers, IT analyst, for her expertise and dedication to make this vision a reality. Thank you Dr. Gormsen, Dr. Linz, Dr. Daoud, David Stewart, Tracey Majors and Trevor Clere for their ongoing support during this process.

Steps to Register in Chartwise:

  • Provide Gina Lewis your email address where you can receive Chartwise emails. Email or call 330-489-1111, ext. 5857.
  • Once received, Chartwise will enter your email into their system. An email invite to register your username and password will be sent following set-up.
  • In the Chartwise login screen, enter your email address as your username, then create a password. Password must be 11 characters including a capital, sign and number. Ex: Chartwise@2016
  • Once registered, you can locate Chartwise by clicking on MercyNet, Clinical Application, and then click on Chartwise.
  • Your initial sign on at Mercy will register your information with single sign on.
  • Once in Chartwise, click on dashboard and you will see a work list of any queries written for this patient.
  • Please carefully read each query. It could be addressed to a consultant; however, if you are able to answer as the attending, that is appropriate. If you cannot answer, please leave it for your consultant to address.
  • An email will also be generated each time a query is sent. This gives multiple ways a physician can be notified of a pending query.

Steps to Successfully Answer Queries in Chartwise/PDOC:

  • Go to Chartwise either by clicking the blue globe in your physician desktop menu or go to MercyNet, click on clinical applications, then click Chartwise (4th option down the list).
  • Chartwise will sign you in if you are at Mercy, or you will have to remember your password if answering remotely.
  • Click dashboard and your query work list will appear.
  • Please review the clinical identified by CDI, then answer the query by clicking a check box or free texting your answer. If you are unable to determine, or you feel the query is not relevant to the findings, please free text a reason for that determination.
  • Click submit and your query will be signed.
  • Upon completing your query, the final step is to go to the physician desktop and add your query response to your progress notes and/or discharge summary. Then the process is finished. We are stressing the importance of continuing the diagnosis/findings documented on the query throughout your notes and dc summary. Insurance companies are becoming strict on consistency of a diagnosis throughout the chart.
  • If you have any questions regarding a query you receive, please contact the CDI Nurse located at the bottom of the query form.

Dragon/PDOC Physician Documentation Made Easy:

Mercy currently is a hybrid record meaning half electronic and half on paper. The goal is to have ALL physicians trained on Dragon/Pdoc, the physician documentation system. This will eliminate written progress notes and allow the physicians to easily access their documentation to create addendums. If you have not been trained or need a refresher, please contact Benny Baclawski in the physician training office at ext. 4864 to schedule a time to learn Dragon/Pdoc. Mercy’s Clinical Documentation Improvement team would like all physicians on this system by December 31, 2016. Thank you for your cooperation. 




Leave a Reply

Contact Mercy