Answering Your Billing Questions
Thank you for choosing Mercy Medical Center for your healthcare needs.
As a Mercy Medical Center patient, you may have questions regarding your bill.
This section is designed to assist you with answering some of these questions and also lists some of the most frequently asked questions.
By providing you with these answers, we hope that you can concentrate on the most important part of your visit… getting better.
Will I Receive More Than One Bill?
You may receive more than one bill for the same hospital visit. These bills are usually for services provided by physicians, anesthetists, anesthesiologist, radiologist and pathologists. Listed below are some of the more frequent numbers for your convenience. Mercy Medical Center does not have access to their billing records so it will be necessary for you to contact these providers directly:
Stark County Anesthesia
Stark County Emergency Physicians
Mercy Medical Center
Patient Financial Services
When Do I Become Responsible For My Bill?
You are legally responsible for your bill at the time you receive services at Mercy Medical Center. We require all patient balances to be paid in full within 30 days after you are notified that you have a patient balance due.
When Will I Receive My Bill?
If you have a patient balance you will be sent a statement of account, which will list the exact amount that is due from you. For your convenience, you may pay your balance by personal check, cash, money order, MasterCard, Visa, Discover or American Express.
What If I Don’t Have Insurance?
All patient balances that are not covered by insurance must be paid within 30 days after you receive notification that you have a balance due. If you are unable to pay, you must call the patient accounts department at 330-489-1145 to discuss further options.
Do I Need to Pay My Co-payment at the Time of Registration?
Yes. You are expected to pay your estimated co-payment when you register for services. For your convenience, Mercy Medical Center accepts cash, personal checks, money orders, Visa, MasterCard, Discover and American Express.
How Will I Know if My Insurance Company Has Paid My Bill?
After your insurance company has paid their portion of the bill, you will receive a patient statement of account. You are responsible to pay the amount showing in the box that indicates Pay This Amount. Payments are expected to be received by the due date listed on the statement. If you are not able to pay this amount, you must call the Patient Financial Services Department at 330-489-1145 to discuss.
Will You Bill My Insurance For Me?
Yes. Mercy Medical Center’s charges are based on the services you receive while you are a patient. The billing information you supply at the time of registration will be used to bill the insurance.
As a courtesy to you, we will bill the insurance listed, however, you are ultimately responsible for your bill. Your insurance policy is a contract between you and your insurance. As a Catholic healthcare organization, our mission at Mercy Medical Center is to continue Christ’s healing ministry by providing quality, compassionate, accessible and affordable care for the whole person.
Should I Bring My Insurance Card With Me Every Time I Come to the Hospital?
Yes. It is absolutely necessary for accurate information to be obtained from you each time you register. There are often changes in insurance plans and providing the most recent information at the time of registration enables the billing to be sent timely and accurately to your insurance. You will also be asked for a copy of your driver’s license and to fill out and sign several other forms. Having all information with you will make the registration process faster.
What is Mercy’s Refund Policy for Credit Card Payments?
A refund on a credit card will be processed back to your credit card if requested within two business days. After that point, refunds will be issued by check and mailed to you. A dispute will be processed back to the credit card within one business day of notification of the dispute.
A cancelled transaction can be requested if done on the same day the credit card was processed by calling the cashier’s office at 330-489-1000, ext. 1865, between 8 am and 4:30 pm, Monday through Friday.