Work Health & Safety Services Staff
Our Staff
In order to better serve the community, WHSS has assembled a team of experts dedicated to making your business a healthier, safer place to work. From common sense practices to drug screening to dealing with work-related health issues, the WHSS team is trained to improve the quality of your work environment.
Trust our friendly staff to provide the most convenient, comprehensive and highest quality occupational health services for your company's employees.
Here’s a look at the faces behind the team:
L. Bruce Hensley, D.O.
Medical Director
Phone: 330-966-8098 Email: bruce.hensley@cantonmercy.org
Dr. Hensley received his Medical degree from the West Virginia School of Osteopathic Medicine with postgraduate training at Akron General Medical Center and The University of Cincinnati. A certified Medical Review Officer, he has served as the WHSS Medical Director since 1995. He frequently speaks on drug screening and work-related medical issues.
Michael Valentino
Physician’s Assistant - Certified
Phone: 330-966-8879Email: mike.valentino@cantonmercy.org
Michael came to WHSS in 1999. He was previously with Mercy Hospital, where he spent 20 years as a Surgeon Assistant. He holds degrees from Akron University (Surgical Assistant and Technical Education), the University of the State of New York (Nursing Degree), Cuyahoga Community College (Physician’s Assistant – Certified) and Duke University (Certificate in Occupational and Environmental Medicine). He currently lives in North Canton with his three daughters.
Rose Lengyel
LPN
Phone: 330-966-8689 Email: rose.lengyel@cantonmercy.org
A 1970 graduate of LPN school, Rose has worked for Mercy Medical Center and WHSS for 33 years. She is certified in PFT, Audiology and BAT, and is a Certified Urine Drug Screen Collector Trainer.
A Certified B.W.C. Provider
D.A.T.I.A. Accredited
There are many "yardsticks" to measure your health & health IQ.
Try some of our Calculators, or take a Quiz Get the facts on having a healthy pregnancy.
Get the latest Health Information from our extensive online library.
If you desire to good health, Mercy's Health News Resource Center can help you!
An Impressive List Of "Firsts"
WORLD'S FIRST:
Angioplasty in an emergency department
NATION'S FIRST:
Accredited Chest Pain Center
Cardiac catheterization in a community hospital
ER use of cardiopulmonary bypass to resuscitate victims of heart attack
Transseptal valvuloplasty on a mitral valve with surgically implanted Carpentier ring
OHIO'S FIRST:
Drug-eluting stent angioplasty
Minimally invasive coronary bypass performed
Biventricular Internal Cardiac Defibrillator Implant
Accredited Heart Failure Institute
STARK'S FIRST:
Chest Pain Center certified for angioplasty 24/7
Transseptal mitral valvuloplasty
Intracoronary ultrasound
Percutaneous aortic balloon valvuloplasty
Unprotected left main coronary stent
Radial stent coronary angioplasty
Akron/Canton's first gamma brachytherapy
Accredited Cardiac Rehab Program
Mercy Medical Center Cardiovascular Milestones:
A History of Pioneering Excellence in Heart Care (click to view)
Mercy Heart Center commits the very finest medical resources to caring for its heart patients. Doctors and healthcare teams are leaders in cardiovascular treatment, distinguished not only by their skill, experience and knowledge, but by their excellent track record in helping patients return to active and productive lives.
Mercy has helped pioneer some of the nation’s most innovative heart procedures and was the first hospital in Northeast Ohio to perform Minimally Invasive Direct Coronary Artery Bypass Surgery, a “closed-chest” procedure, which postpones or eliminates the need for open-heart surgery.
Mercy Heart Center medical staff performed this area’s first hybrid revascularization, which combines the da Vinci© robotic single-vessel small thoracotomy (SVST) procedure with angioplasty.
Mercy Emergency Chest Pain Center (ECPC) became America’s first chest pain center to become fully accredited by the Society of Chest Pain Centers. The ECPC is home to a Cardiac Catheterization Lab within Mercy’s Emergency Department, where a Mercy cardiologist was the first in the world to perform an angioplasty inside an emergency department. Studies show that angioplasty, performed within 90 minutes of arrival to the emergency department, is the best way to save the life of a patient experiencing a heart attack. With the area’s only emergency department cath lab, Mercy has the capabilities to dramatically reduce the time between heart attack and lifesaving angioplasty.
Try our Heart Attack Risk Calculator and, if you have any questions, please contact us at HeartCenter@CantonMercy.org.
Mercy Heart Center on the Air
Tony Joseph, M.D., President, The Healthcare Accreditation Colloquium was featured on the Ron Ponder Show - News-Talk 1480 WHBC (February 2012) - Click Here to Listen
2011 - Mercy Heart Center reaccredited as a Heart Failure Institute by the Healthcare Accreditation Colloquium.
LIVE OPERATORS
Mercy Medical Center maintains a 24/7 staff of PBX operators, providing appropriate staffing levels to ensure responsive answering of incoming calls. All operators are trained to provide courteous service to all callers. New operators receive extensive training before they work independently.
ON-CALL SCHEDULES
The AMTELCO system allows us to maintain a current on-call list with the ability to make immediate changes according to the needs of each physician. Clients can maintain their oncall schedule through the internet.
INDIVIDUALIZED CLIENT PROTOCOLS
Since we can identify where a forwarded phone call is coming from, the Infinity system allows us to “pop up” a unique instruction screen for each answering service client. The instructions for handling that client’s calls can be tailored to the needs of the physician and their practice.
PAGING AND CELL TEXT SERVICES
Physicians are paged/texted/emailed according to the instructions provided by the client. These instructions are presented to the operator automatically as a call is received for that answering service client. Physicians can be paged on numeric or alpha pagers or cell phones. Physicians using alpha page or cell text can receive information related to the patient and their problem before calling in.
PAGER RENTALS USA
Mobility pagers may be rented through this service. There is no mark up in pricing. By providing this “pass through” service, we are able to offer exchange pagers to facilitate quick exchanges for defective pagers. We maintain spare pagers to assist physicians with “no hassle” pager exchanges.
DAILY FAXING/EMAILING
On a daily basis (7 days a week), the messages for each physician office can be faxed or e-mailed automatically to a designated fax number or e-mail address.
REMOTE RECEPTION SERVICE
This service allows us to answer the client’s “overflow” calls when the office phone lines are busy. Upon completion of the call, the message is immediately faxed to the client’s office.
WEB ACCESS TO MESSAGES
The client can access their daily messages via the internet. They can determine how many days of messages are maintained before they are archived.
PERSONALIZED GREETING
The AMTECO Infinity system allows each client to have a personalized greeting. This greeting can provide the caller with office hours, emergency instructions or other relevant information. This greeting may be re-recorded at any time to reflect changes.
DOCUMENTATION
All pages and messages are documented in a database that is archived daily. All archived messages and pages are searchable and retrievable for any inquiries.
FEES
The fee structure is based on messages taken and other services provided. A separate options and pricing sheet is provided.
PHYSICIAN ANSWERING SERVICES OFFERED
24 x 7 Live operator answering
On-call schedule maintenance
Individualized client instructions
Physician paging services, alpha or numeric pagers, cell text
Pager rental and exchanges (USA Mobility Paging)
Daily or ad hoc faxing or emailing of patient messages
Remote Reception Service
Personalized greetings for each physician office
Extensive documentation
Cost competitive fee structure
You are cordially invited to visit Mercy Medical Center’s Telecommunications Department. Located in the basement, near Medical Records to see our AMTELCO Infinity PBX System in action.
For further information please contact:
Woody Adamson, Director
330-489-1220
Natalie Tillman, Coordinator
Debra Cooksey, Coordinator
330-489-1000
