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Mercy Department of Pathology and Laboratory Medicine

Capfooter Mercy Medical Center's Microbiology Lab goes Molecular! Mercy Medical Center’s Microbiology Lab has acquired the Cepheid GeneXpert Dx Instrument for on-demand, continuous access molecular testing. This advanced technology platform can improve patient throughput and maximize the quality of patient care. In January 2013, all test requests for C. difficile are being run on the GeneXpert. Clostridium difficile is the common cause of antibiotic-associated diarrhea. C. diff infections have been increasing in incidence and severity. · GeneXpert assay's accuracy eliminates the need for additional or repeat testing. · Patient management improves by allowing physicians to administer appropriate therapy. · For hospitalized patients: Infection control measures are initiated faster so the length of hospital stay for patients decrease. Mercy Medical Center is the FIRST hospital in northeast Ohio to achieve ISO 15189℠ accreditation. Mercy Department of Pathology and Laboratory Medicine achieved ISO 15189℠ accreditation through the College of American Pathologists based on quality standards outlined by the International Organization for Standardization. Accreditation focuses on improved patient safety and risk reduction, outlining standards for quality and competence particular to medical laboratories. Mercy laboratory professionals and pathologists work behind the scenes to accurately and efficiently analyze fluids and tissues to help physicians diagnose disease, manage treatment and determine a person's risk for developing a medical condition. Mercy Medical Center recently became the first hospital in northeast Ohio to achieve ISO 15189℠ accreditation, through their participation in the CAP 15189℠ quality management program. The ISO 15189℠ standard, issued by the International Organization for Standardization, focuses on improved patient safety and risk reduction, outlining standards for quality and competence particular to medical laboratories. Pictured are Jeffrey L. Smith, Mercy Medical Center Senior Vice President and Chief Operating Officer; Aida Safar, M.D., FCAP, medical director for the Mercy Department of Pathology and Laboratory Medicine; Michael Grilliot, National Account Manager for CAP 15189℠ (College of American Pathology); Thomas E. Cecconi, President and Chief Executive Officer of Mercy Medical Center; Mary Ann Burich-Boccia, MBA, MT (ASCP), SBB, administrative director of the Mercy Department of Pathology and Laboratory Medicine and Gayle Brown, laboratory coordinator at Mercy. For your convenience, Mercy offers outpatient laboratory services at the following locations: MERCY MEDICAL CENTER 1320 Mercy Drive NW, Canton (330) 489-1300 - Central Scheduling (330) 489-1075 - Laboratory 6:45 a.m. - 6:00 p.m. (Monday, Tuesday & Thursday) 6:45 a.m. - 5:00 p.m. (Wednesday & Friday) 7:00 a.m. - 12:00 p.m. (Saturday) No Appointment Necessary MERCY HEALTH CENTER OF LAKE 11932 King Church Avenue NW, Uniontown Phone: (330) 877-5000 7:00 a.m. - 4:00 p.m. (Monday through Friday) No Appointment Necessary MERCY HEALTH CENTER OF NORTH CANTON 6200 Whipple Avenue NW, North Canton (330) 489-1300 - Central Scheduling (330) 966-4979 - Laboratory 7:00 a.m. - 10:00 p.m. (Monday through Saturday) 8:00 a.m. - 10:00 p.m. (Sunday) No Appointment Necessary MERCY HEALTH CENTER OF JACKSON 7337 Caritas Circle NW, Massillon (330) 830-6110 - Facility 7:00 a.m. - 9:00 p.m. (Monday through Friday) 9:00 a.m. - 5:00 p.m. (Saturday and Sunday) No Appointment Necessary MERCY HEALTH CENTER OF PLAIN 1811 Schneider Ave. NE, Canton (330) 494-6480 8:00 a.m. - 7:00 p.m. (Monday through Friday) 9:00 a.m. - 2:00 p.m. (Saturday) No Appointment Necessary MERCY LABORATORY SERVICES AT HARRISON 1445 Harrison Professional Center South Building, Suite 204, Canton Phone: (330) 452-7994 - Laboratory 8:00 a.m. - 4:15 p.m. (Monday, Tuesday, Thursday & Friday) 8:00 a.m. - 12:15 p.m. (Wednesday) Closed for Lunch (12:30 p.m. - 1:30 p.m.) No Appointment Necessary MERCY LABORATORY SERVICES AT AARONWOOD 2859 Aaronwood Ave., NE, Suite 3, Massillon, OH Phone: 330-458-4208 Fax: 330-458-4273 9 a.m. - 4 p.m. (Mon., Tues., Thurs. and Fri.) Closed on Wednesday No Appointment Necessary MERCY LABORATORY SERVICES AT THE DOMINGO MEDICAL COMPLEX 3120 Parkway St. NW, Suite B, Canton, OH Phone: 330-489-1251 8 a.m. - 5 p.m. (Mon. - Fri.) *Closed noon to 1 p.m. for lunch MERCY HEALTH CENTER OF LOUISVILLE 1302 West Main Street, Louisville Phone: (330) 875-0096 - Laboratory 7:00 a.m. - 4:00 p.m. (Monday, Tuesday & Friday) 7:00 a.m. - 12:00 p.m. (Wednesday) 7:00 a.m. - 5:00 p.m. (Thursday) Closed for Lunch (12:00 p.m. - 1:00 p.m.) No Appointment Necessary MERCY HEALTH CENTER OF CARROLL COUNTY 125 Canton Road NW, Carrollton Phone: (330) 627-7641 7:00 a.m. - 9:00 p.m. (Monday through Friday) 9:00 a.m. - 5:00 p.m. (Saturday and Sunday) No Appointment Necessary MERCY HEALTH CENTER OF TUSCARAWAS COUNTY 1031 West High Ave., New Philadelphia Phone: (330) 365-5100 7:00 a.m. - 9:00 p.m. (Monday through Friday) 9:00 a.m. - 5:00 p.m. (Saturday and Sunday) No Appointment Necessary Sites Performing Special Services: PRESCHOOL AGE DRAWS Carrollton North Canton Mercy Medical Center Harrison Jackson Aaronwood Domingo Medical Complex Tuscarawas RSV COLLECTION Mercy Health Center of North Canton ADULT CATH URINES Mercy Medical Center BLOOD OBTAINED FROM LINE DRAWS Mercy Medical Center For questions contact: Steve Boger........................... (330) 489-1223 Sandi Boron........................... (330) 489-1111, ext. 4235 Pathology Services and Clinical Laboratory oversight is provided by ModernPath, Inc.

Mercy Physician Answering Service

LIVE OPERATORS Mercy Medical Center maintains a 24/7 staff of PBX operators, providing appropriate staffing levels to ensure responsive answering of incoming calls. All operators are trained to provide courteous service to all callers. New operators receive extensive training before they work independently. ON-CALL SCHEDULES The AMTELCO system allows us to maintain a current on-call list with the ability to make immediate changes according to the needs of each physician. Clients can maintain their oncall schedule through the internet. INDIVIDUALIZED CLIENT PROTOCOLS Since we can identify where a forwarded phone call is coming from, the Infinity system allows us to “pop up” a unique instruction screen for each answering service client. The instructions for handling that client’s calls can be tailored to the needs of the physician and their practice. PAGING AND CELL TEXT SERVICES Physicians are paged/texted/emailed according to the instructions provided by the client. These instructions are presented to the operator automatically as a call is received for that answering service client. Physicians can be paged on numeric or alpha pagers or cell phones. Physicians using alpha page or cell text can receive information related to the patient and their problem before calling in. PAGER RENTALS USA Mobility pagers may be rented through this service. There is no mark up in pricing. By providing this “pass through” service, we are able to offer exchange pagers to facilitate quick exchanges for defective pagers. We maintain spare pagers to assist physicians with “no hassle” pager exchanges. DAILY FAXING/EMAILING On a daily basis (7 days a week), the messages for each physician office can be faxed or e-mailed automatically to a designated fax number or e-mail address. REMOTE RECEPTION SERVICE This service allows us to answer the client’s “overflow” calls when the office phone lines are busy. Upon completion of the call, the message is immediately faxed to the client’s office. WEB ACCESS TO MESSAGES The client can access their daily messages via the internet. They can determine how many days of messages are maintained before they are archived. PERSONALIZED GREETING The AMTECO Infinity system allows each client to have a personalized greeting. This greeting can provide the caller with office hours, emergency instructions or other relevant information. This greeting may be re-recorded at any time to reflect changes. DOCUMENTATION All pages and messages are documented in a database that is archived daily. All archived messages and pages are searchable and retrievable for any inquiries. FEES The fee structure is based on messages taken and other services provided. A separate options and pricing sheet is provided. PHYSICIAN ANSWERING SERVICES OFFERED 24 x 7 Live operator answering On-call schedule maintenance Individualized client instructions Physician paging services, alpha or numeric pagers, cell text Pager rental and exchanges (USA Mobility Paging) Daily or ad hoc faxing or emailing of patient messages Remote Reception Service Personalized greetings for each physician office Extensive documentation Cost competitive fee structure You are cordially invited to visit Mercy Medical Center’s Telecommunications Department. Located in the basement, near Medical Records to see our AMTELCO Infinity PBX System in action. For further information please contact: Woody Adamson, Director 330-489-1220 Natalie Tillman, Coordinator Debra Cooksey, Coordinator 330-489-1000 TOLL FREE: 1-877-646-6982

Mercy STATCARE

STATCARE is an immediate care center which treats minor injuries
and illnesses such as:

If you are experiencing chest pain, please call 911 immediately.

You can visit STATCARE in any of the following locations:

Mercy Health Center of North Canton

Mercy Health Center of Jackson

Mercy Health Center of Carroll County

Mercy Health Center of Plain

Mercy Health Center Tuscarawas County

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Health Resource Center

Mercy Department of Pathology and Laboratory Medicine

Mercy Physician Answering Service

Mercy STATCARE

STATCARE is an immediate care center which treats minor injuries and illnesses such as:

If you are experiencing chest pain, please call 911 immediately.

You can visit STATCARE in any of the following locations:

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STATCARE is an immediate care center which treats minor injuries
and illnesses such as: