Patient Information
Welcome To The Patient Admission Information Center.
Here you will find helpful links to information designed to simplify a patient's preparation for a stay at Mercy Medical Center. If you have questions not covered here, please feel free to call our Patient Information Line at 330-489-1105. We are always happy to answer questions and assist you in any way.
Phone Calls To Patients
To reach a patient's room dial 588-5 plus the patient's room number.
Pricing Information:
In compliance with state law, Mercy Medical Center is providing this price list containing our charges for room and board, emergency department, operating room, delivery, physical therapy and other procedures. The hospital's charges are the same for all patients, but a patient's responsibility may vary, depending on payment plans negotiated with individual health insurers. Uninsured or underinsured patients should consult with our admitting and billing staff to determine whether they qualify for discounts. These prices are correct as of January 1, 2013.
Download the Pricing Information List - PDF format
Visiting Hours
Mercy Regional Rehabilitation Center
Monday through Friday: 4 – 8 p.m.
Saturday: 1 – 8 p.m.
Sunday: 10 a.m. - 8 p.m.
*If you have circumstances that may not fit these visiting hours, please contact the social worker.
All other Mercy Medical Center departments have open visiting hours.
There are many "yardsticks" to measure your health & health IQ.
Try some of our Calculators, or take a Quiz Get the facts on having a healthy pregnancy.
Get the latest Health Information from our extensive online library.
If you desire to good health, Mercy's Health News Resource Center can help you!
MEETS OR EXCEEDS STATE & NATIONAL STANDARDS
As Featured in M.D. News.
Click to view article.
Overview of Cancer Center
Mercy Cancer Center has been accredited since 1986 as a Community Hospital Comprehensive Cancer Program by the Commission on Cancer (CoC) of the American College of Surgeons. In 2008 CoC awarded Mercy Cancer Center the Outstanding Achievement Award for excellence in cancer care. Mercy is the only area hospital and one of just 95 facilities nationwide to earn the award, along with the CoC¹s three-year re-accreditation with commendation. Fewer than 20 percent of cancer programs in the United States attain this superior recognition. This earmark of quality ensures patients will receive the very best comprehensive cancer care without ever leaving Stark County.
At the Mercy Cancer Center, we believe that to be truly effective, we must be comprehensive in our approach to the treatment of cancer. We are committed to offering the very best possible care and outcomes for the patients and families we serve. Our goal is to make it easier for you if we can.
Treating approximately 700 new cancer patients every year, the Mercy Cancer Center offers state-of-the-art diagnostics and surgical facilities, innovative treatments with chemotherapy and radiation, national cancer research trials and the latest in cancer information. But what sets us apart from other providers is our holistic approach to cancer care. At the Mercy Cancer Center, we strive to take care of the whole person and not just their cancer. That means we start with progressive and technologically advanced treatment and then surround you with nurturing and supportive services to help you throughout your cancer journey.
We invite you to learn more about our services, physicians and staff by viewing the various sections of our website. More than ever before, the Mercy Cancer Center is dedicated to providing the very best in cancer care and we are proud to serve our community and region.
Mercy Medical Center Info
Mercy Medical Center, a ministry of the Sisters of Charity Health System, operates a 476-bed hospital serving Stark, Carroll, Wayne, Holmes and Tuscarawas Counties and parts of Southeastern Ohio. It has 620 members on its Medical Staff and employs 2,500 people. Mercy operates outpatient health centers in Carrollton, Jackson Township, Lake Township, Louisville, North Canton, Plain Township and Tuscarawas County. A Catholic hospital, Mercy Medical Center upholds the mission and philosophy of the Sisters of Charity of St. Augustine and continues to be responsive to the needs of the community.
Mercy Medical Center is a Catholic hospital which upholds all Catholic faith obligations and the mission and philosophy of the Sisters of Charity of St. Augustine, and continues to be responsive to the needs of the community, including the provision of care to all, regardless of their ability to pay.
Hospital Mission
As a Catholic health care organization, our mission at Mercy Medical Center is to continue Christ's healing ministry by providing quality, compassionate, accessible and affordable care for the whole person. The Mercy Cancer Center upholds this healing ministry of the Sisters of Charity of St. Augustine by offering advanced, quality healthcare to those afflicted with cancer.
View the 2011 - 2012 Cancer Center Annual Report
(Click here to download the pdf)
Click here to download Radiation Therapy brochure (pdf format)
Click here to download Mercy Cancer Center brochure (pdf format)
Click here to download Breast Care Center brochure (pdf format)
LIVE OPERATORS
Mercy Medical Center maintains a 24/7 staff of PBX operators, providing appropriate staffing levels to ensure responsive answering of incoming calls. All operators are trained to provide courteous service to all callers. New operators receive extensive training before they work independently.
ON-CALL SCHEDULES
The AMTELCO system allows us to maintain a current on-call list with the ability to make immediate changes according to the needs of each physician. Clients can maintain their oncall schedule through the internet.
INDIVIDUALIZED CLIENT PROTOCOLS
Since we can identify where a forwarded phone call is coming from, the Infinity system allows us to “pop up” a unique instruction screen for each answering service client. The instructions for handling that client’s calls can be tailored to the needs of the physician and their practice.
PAGING AND CELL TEXT SERVICES
Physicians are paged/texted/emailed according to the instructions provided by the client. These instructions are presented to the operator automatically as a call is received for that answering service client. Physicians can be paged on numeric or alpha pagers or cell phones. Physicians using alpha page or cell text can receive information related to the patient and their problem before calling in.
PAGER RENTALS USA
Mobility pagers may be rented through this service. There is no mark up in pricing. By providing this “pass through” service, we are able to offer exchange pagers to facilitate quick exchanges for defective pagers. We maintain spare pagers to assist physicians with “no hassle” pager exchanges.
DAILY FAXING/EMAILING
On a daily basis (7 days a week), the messages for each physician office can be faxed or e-mailed automatically to a designated fax number or e-mail address.
REMOTE RECEPTION SERVICE
This service allows us to answer the client’s “overflow” calls when the office phone lines are busy. Upon completion of the call, the message is immediately faxed to the client’s office.
WEB ACCESS TO MESSAGES
The client can access their daily messages via the internet. They can determine how many days of messages are maintained before they are archived.
PERSONALIZED GREETING
The AMTECO Infinity system allows each client to have a personalized greeting. This greeting can provide the caller with office hours, emergency instructions or other relevant information. This greeting may be re-recorded at any time to reflect changes.
DOCUMENTATION
All pages and messages are documented in a database that is archived daily. All archived messages and pages are searchable and retrievable for any inquiries.
FEES
The fee structure is based on messages taken and other services provided. A separate options and pricing sheet is provided.
PHYSICIAN ANSWERING SERVICES OFFERED
24 x 7 Live operator answering
On-call schedule maintenance
Individualized client instructions
Physician paging services, alpha or numeric pagers, cell text
Pager rental and exchanges (USA Mobility Paging)
Daily or ad hoc faxing or emailing of patient messages
Remote Reception Service
Personalized greetings for each physician office
Extensive documentation
Cost competitive fee structure
You are cordially invited to visit Mercy Medical Center’s Telecommunications Department. Located in the basement, near Medical Records to see our AMTELCO Infinity PBX System in action.
For further information please contact:
Woody Adamson, Director
330-489-1220
Natalie Tillman, Coordinator
Debra Cooksey, Coordinator
330-489-1000
TOLL FREE: 1-877-646-6982
