Hospice Services
Mercy Hospice services are directed toward physical, psychological, social and spiritual needs. Home health care is provided on an intermittent basis and is available when needed 24 hours a day. Provided in the home, a skilled nursing facility, or the hospital, Mercy Hospice services include:
- Nursing care
- Pain management and symptom control
- Medication supervision and assistance
- Appropriate medical equipment and supplies
- Nutritional planning
- Household chore assistance
- Emotional and spiritual support
- Companionship and short-term respite
Mercy Hospice also offers free follow-up bereavement services for family members and others involved in a loved one's end-of-life care. Private counseling sessions for individuals and families are available throughout the first year of bereavement.
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LIVE OPERATORS
Mercy Medical Center maintains a 24/7 staff of PBX operators, providing appropriate staffing levels to ensure responsive answering of incoming calls. All operators are trained to provide courteous service to all callers. New operators receive extensive training before they work independently.
ON-CALL SCHEDULES
The AMTELCO system allows us to maintain a current on-call list with the ability to make immediate changes according to the needs of each physician. Clients can maintain their oncall schedule through the internet.
INDIVIDUALIZED CLIENT PROTOCOLS
Since we can identify where a forwarded phone call is coming from, the Infinity system allows us to “pop up” a unique instruction screen for each answering service client. The instructions for handling that client’s calls can be tailored to the needs of the physician and their practice.
PAGING AND CELL TEXT SERVICES
Physicians are paged/texted/emailed according to the instructions provided by the client. These instructions are presented to the operator automatically as a call is received for that answering service client. Physicians can be paged on numeric or alpha pagers or cell phones. Physicians using alpha page or cell text can receive information related to the patient and their problem before calling in.
PAGER RENTALS USA
Mobility pagers may be rented through this service. There is no mark up in pricing. By providing this “pass through” service, we are able to offer exchange pagers to facilitate quick exchanges for defective pagers. We maintain spare pagers to assist physicians with “no hassle” pager exchanges.
DAILY FAXING/EMAILING
On a daily basis (7 days a week), the messages for each physician office can be faxed or e-mailed automatically to a designated fax number or e-mail address.
REMOTE RECEPTION SERVICE
This service allows us to answer the client’s “overflow” calls when the office phone lines are busy. Upon completion of the call, the message is immediately faxed to the client’s office.
WEB ACCESS TO MESSAGES
The client can access their daily messages via the internet. They can determine how many days of messages are maintained before they are archived.
PERSONALIZED GREETING
The AMTECO Infinity system allows each client to have a personalized greeting. This greeting can provide the caller with office hours, emergency instructions or other relevant information. This greeting may be re-recorded at any time to reflect changes.
DOCUMENTATION
All pages and messages are documented in a database that is archived daily. All archived messages and pages are searchable and retrievable for any inquiries.
FEES
The fee structure is based on messages taken and other services provided. A separate options and pricing sheet is provided.
PHYSICIAN ANSWERING SERVICES OFFERED
24 x 7 Live operator answering
On-call schedule maintenance
Individualized client instructions
Physician paging services, alpha or numeric pagers, cell text
Pager rental and exchanges (USA Mobility Paging)
Daily or ad hoc faxing or emailing of patient messages
Remote Reception Service
Personalized greetings for each physician office
Extensive documentation
Cost competitive fee structure
You are cordially invited to visit Mercy Medical Center’s Telecommunications Department. Located in the basement, near Medical Records to see our AMTELCO Infinity PBX System in action.
For further information please contact:
Woody Adamson, Director
330-489-1220
Natalie Tillman, Coordinator
Debra Cooksey, Coordinator
330-489-1000
Mercy Medical Center is the FIRST hospital in northeast Ohio to achieve CAP 15189SM accreditation.
Mercy Department of Pathology and Laboratory Medicine achieved the College of American Pathologists CAP 15189SM accreditation based on quality standards outlined by the International Organization for Standardization. Accreditation focuses on improved patient safety and risk reduction, outlining standards for quality and competence particular to medical laboratories.
Mercy laboratory professionals and pathologists work behind the scenes to accurately and efficiently analyze fluids and tissues to help physicians diagnose disease, manage treatment and determine a person's risk for developing a medical condition.
Mercy Medical Center recently became the first hospital in Northeast Ohio to achieve the College of American Pathologists CAP 15189(SM) accreditation based on the quality standards outlined by the International Organization for Standardization (ISO). The accreditation focuses on improved patient safety and risk reduction, outlining standards for quality and competence particular to medical laboratories.
Pictured are Jeffrey L. Smith, Mercy Medical Center Senior Vice President and Chief Operating Officer; Aida Safar, M.D., FCAP, medical director for the Mercy Department of Pathology and Laboratory Medicine; Michael Grilliot, National Account Manager for CAP 15189 (College of American Pathology); Thomas E. Cecconi, President and Chief Executive Officer of Mercy Medical Center; Mary Ann Burich-Boccia, MBA, MT (ASCP), SBB, administrative director of the Mercy Department of Pathology and Laboratory Medicine and Gayle Brown, laboratory coordinator at Mercy.
For your convenience, Mercy offers outpatient laboratory services at the following locations:
MERCY MEDICAL CENTER
1320 Mercy Drive NW, Canton
(330) 489-1300 - Central Scheduling
(330) 489-1075 - Laboratory
6:45 a.m. - 6:00 p.m. (Monday, Tuesday & Thursday)
6:45 a.m. - 5:00 p.m. (Wednesday & Friday)
7:00 a.m. - 12:00 p.m. (Saturday)
No Appointment Necessary
MERCY HEALTH CENTER OF LAKE
11932 King Church Avenue NW, Uniontown
Phone: (330) 877-5000
7:00 a.m. - 4:00 p.m. (Monday through Friday)
No Appointment Necessary
MERCY HEALTH CENTER OF NORTH CANTON
6200 Whipple Avenue NW, North Canton
(330) 489-1300 - Central Scheduling
(330) 966-4979 - Laboratory
7:00 a.m. - 10:00 p.m. (Monday through Saturday)
8:00 a.m. - 10:00 p.m. (Sunday)
No Appointment Necessary
MERCY HEALTH CENTER OF JACKSON
7337 Caritas Circle NW, Massillon
(330) 830-6110 - Facility
7:00 a.m. - 9:00 p.m. (Monday through Friday)
9:00 a.m. - 5:00 p.m. (Saturday and Sunday)
No Appointment Necessary
MERCY HEALTH CENTER OF PLAIN
1811 Schneider Ave. NE, Canton
(330) 494-6480
8:00 a.m. - 7:00 p.m. (Monday through Friday)
9:00 a.m. - 2:00 p.m. (Saturday)
No Appointment Necessary
MERCY LABORATORY SERVICES AT HARRISON
1445 Harrison Professional Center
South Building, Suite 204, Canton
Phone: (330) 452-7994 - Laboratory
8:00 a.m. - 4:15 p.m. (Monday, Tuesday,
Thursday & Friday)
8:00 a.m. - 12:15 p.m. (Wednesday)
Closed for Lunch (12:30 p.m. - 1:30 p.m.)
No Appointment Necessary
MERCY LABORATORY SERVICES AT LITTLE FLOWER
211 – 15th Street NW, Canton
Phone: (330) 588-3354
8:00 a.m. - 4:00 p.m. (Monday, Tuesday, Thursday & Friday)
8:00 a.m. - 12:00 p.m. (Wednesday)
Closed for Lunch (12:00 p.m. - 1:00 p.m.)
No Appointment Necessary
MERCY HEALTH CENTER OF LOUISVILLE
1302 West Main Street, Louisville
Phone: (330) 875-0096 - Laboratory
7:00 a.m. - 4:00 p.m. (Monday, Tuesday & Friday)
7:00 a.m. - 12:00 p.m. (Wednesday)
7:00 a.m. - 5:00 p.m. (Thursday)
Closed for Lunch (12:00 p.m. - 1:00 p.m.)
No Appointment Necessary
MERCY HEALTH CENTER OF CARROLL COUNTY
125 Canton Road NW, Carrollton
Phone: (330) 627-7641
7:00 a.m. - 9:00 p.m. (Monday through Friday)
9:00 a.m. - 5:00 p.m. (Saturday and Sunday)
No Appointment Necessary
MERCY HEALTH CENTER OF TUSCARAWAS COUNTY
1031 West High Ave., New Philadelphia
Phone: (330) 365-5100
7:00 a.m. - 9:00 p.m. (Monday through Friday)
9:00 a.m. - 5:00 p.m. (Saturday and Sunday)
No Appointment Necessary
Sites Performing Special Services:
PRESCHOOL AGE DRAWS
Carrollton
North Canton
Mercy Medical Center
Harrison
Little Flower
Jackson
Tuscarawas
RSV COLLECTION
Mercy Health Center of North Canton
ADULT CATH URINES
Mercy Medical Center
PEDIATRIC CATH URINES
Mercy Medical Center
BLOOD OBTAINED FROM LINE DRAWS
Mercy Medical Center
For questions contact:
Steve Boger........................... (330) 489-1223
Sandi Boron........................... (330) 489-1111, ext. 4235
Pathology Services and Clinical Laboratory oversight is provided by ModernPath, Inc.
