Cardiovascular Surgery
Mercy Heart Center is home to skilled, compassionate surgeons leading the way in cardiac care. Mercy has helped pioneer some of the nation’s most innovative heart procedures and was the first hospital in Northeast Ohio to perform Minimally Invasive Direct Coronary Artery Bypass Surgery, a “closed-chest” procedure, which postpones or eliminates the need for open-heart surgery.
Aqeel Sandhu, M.D.
Harvard and Cleveland Clinic trained, Medical Director of Mercy’s Cardiothoracic Surgery Program
To learn more about Minimally Invasive Direct Coronary Artery Bypass Surgery, click here.
- Shorter hospital stay
- Less pain and scarring
- Less risk of infection
- Less blood loss and need for blood transfusions
- Faster recovery
- Quicker return to normal activities
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If you desire to good health, Mercy's Health News Resource Center can help you!
If You Could Save Lives... Would You?
You have the power to help save lives by participating in the American Cancer Society’s Cancer Prevention Study-3 (CPS-3). We are inviting men and women, 30 - 65 years of age, who have never been diagnosed with cancer to join this historic study. The purpose of CPS-3 is to better understand factors that cause or prevent cancer and to ultimately eliminate cancer as a major health problem for this and future generations.
Participation is easy, involving only two steps.
1. Enroll at one of the local events below*. Participants are encouraged to register at: www.seeuthere.com/cps3enroll/mercycancercenter
2. Fill out mailed surveys at home every few years to update your information.
* Read and sign an informed consent form, complete a brief written survey, provide a wait circumference measurement and a small blood sample, taken by a certified, trained phlebotomist.
6/19/12 - MERCY MEDICAL CENTER
1320 Mercy Drive, NW, Canton (Use Cancer Center, 12th St. entrance)
(8 a.m. - 1 p.m. and 4 p.m. - 8 p.m.)
6/20/12 - MERCY HEALTH CENTER OF TUSCARAWAS COUNTY
1031 West High Avenue, New Philadelphia
(2 p.m. - 6 p.m.)
6/21/12 - MERCY HEALTH CENTER OF CARROLL COUNTY
125 Canton Road, Carrollton
(2 p.m. - 6 p.m.)
6/22/12 - MERCY HEALTH CENTER OF JACKSON
7337 Caritas Circle, NW, Massillon
(9 a.m. - 1 p.m.)
These events are sponsored by the American Cancer Society and supported by Mercy Cancer Center, a leader in cancer care in our community.
For more information:
Web: www.cancer.org/cps3 email: cps3@cancer.org Toll-free: 1-888-604-5888
(See full press release)
LIVE OPERATORS
Mercy Medical Center maintains a 24/7 staff of PBX operators, providing appropriate staffing levels to ensure responsive answering of incoming calls. All operators are trained to provide courteous service to all callers. New operators receive extensive training before they work independently.
ON-CALL SCHEDULES
The AMTELCO system allows us to maintain a current on-call list with the ability to make immediate changes according to the needs of each physician. Clients can maintain their oncall schedule through the internet.
INDIVIDUALIZED CLIENT PROTOCOLS
Since we can identify where a forwarded phone call is coming from, the Infinity system allows us to “pop up” a unique instruction screen for each answering service client. The instructions for handling that client’s calls can be tailored to the needs of the physician and their practice.
PAGING AND CELL TEXT SERVICES
Physicians are paged/texted/emailed according to the instructions provided by the client. These instructions are presented to the operator automatically as a call is received for that answering service client. Physicians can be paged on numeric or alpha pagers or cell phones. Physicians using alpha page or cell text can receive information related to the patient and their problem before calling in.
PAGER RENTALS USA
Mobility pagers may be rented through this service. There is no mark up in pricing. By providing this “pass through” service, we are able to offer exchange pagers to facilitate quick exchanges for defective pagers. We maintain spare pagers to assist physicians with “no hassle” pager exchanges.
DAILY FAXING/EMAILING
On a daily basis (7 days a week), the messages for each physician office can be faxed or e-mailed automatically to a designated fax number or e-mail address.
REMOTE RECEPTION SERVICE
This service allows us to answer the client’s “overflow” calls when the office phone lines are busy. Upon completion of the call, the message is immediately faxed to the client’s office.
WEB ACCESS TO MESSAGES
The client can access their daily messages via the internet. They can determine how many days of messages are maintained before they are archived.
PERSONALIZED GREETING
The AMTECO Infinity system allows each client to have a personalized greeting. This greeting can provide the caller with office hours, emergency instructions or other relevant information. This greeting may be re-recorded at any time to reflect changes.
DOCUMENTATION
All pages and messages are documented in a database that is archived daily. All archived messages and pages are searchable and retrievable for any inquiries.
FEES
The fee structure is based on messages taken and other services provided. A separate options and pricing sheet is provided.
PHYSICIAN ANSWERING SERVICES OFFERED
24 x 7 Live operator answering
On-call schedule maintenance
Individualized client instructions
Physician paging services, alpha or numeric pagers, cell text
Pager rental and exchanges (USA Mobility Paging)
Daily or ad hoc faxing or emailing of patient messages
Remote Reception Service
Personalized greetings for each physician office
Extensive documentation
Cost competitive fee structure
You are cordially invited to visit Mercy Medical Center’s Telecommunications Department. Located in the basement, near Medical Records to see our AMTELCO Infinity PBX System in action.
For further information please contact:
Woody Adamson, Director
330-489-1220
Natalie Tillman, Coordinator
Debra Cooksey, Coordinator
330-489-1000
