Behavioral Sciences
Adult Psychology
At Mercy Medical Center, we understand that total health goes beyond physical well-being. For more than 100 years, Mercy has been dedicated to providing compassionate care for the whole person, which includes meeting the needs of body, mind and spirit. Mercy was the first psychiatric unit in the state of Ohio and the second in the nation when it opened in 1929..
If you or someone you love has been unable to enjoy an active life because of psychiatric or emotional needs (such as depression, anxiety, dementia, bipolar, psychosis or overwhelming stress), Mercy Behavioral Health can help.
Our behavioral health professionals – including board-certified psychiatrists and psycologists, registered nurses, occupational and recreational therapists, social workers and pastoral care staff members – provide a full range of individualized psychiatric services in a relaxing, healing environment.
Mercy Behavioral Health offers:
- Psychiatric Assessment and Testing
Accredited by the Ohio Department of Mental Health, Mercy Behavioral Health provides comprehensive psychiatric diagnostic and medical evaluations; psychologcial testing; medication and social service assessments; and referrals and consultations for the adult and geriatric population. - Emergency Psychiatric Evaluations
A specially trained psychiatric triage nurse provides comprehensive emergency evaluations of patients who may be experiencing behavioral or emotional difficulties. Available from 11 a.m. to 11 p.m., the triage nurse can also provide admission and referral information. To access this service, call (330) 489-1111, ext. 5384 (11 a.m. to 11 p.m.) or (330) 489-1041. - Inpatient psychiatric treatment
In behavioral health, we focus on intensive, short-term psychiatric assessment, stabilization and treatment. Our program includes patient education groups, individual and family therapy, goal-directed one-to-ones, medication education and discharge planning. Our interdisciplinary approach helps return individuals to the highest level of independence and productivity possible. The length of stay is tailored to patient needs. - Occupational and Recreational Therapy
Part of Mercy’s interdisciplinary approach, occupational therapy (OT) helps individuals better perform activities of daily living. Through group and one-to-one therapy, OT promotes recovery, wellness and optimal independence.
Treatment focuses on stress, anger and illness management, relaxation methods, self-expression, exercise and individual needs. Recreation therapy helps individuals explore social and leisure activities that relieve stress and improve energy and motivation. Therapists incorporate music, games, the arts, pet therapy and social events. - Social Services
Licensed social workers provide assessment, a complete psychosocial history and address any identified psychosocial needs. The social worker is also a very important resource person for referrals to community agencies and support groups. An after-care plan is developed by your social worker with the participation of the patient and family which includes follow-up recommendations for treatment. - Community Connections
We understand the importance of support and encouragement following discharge. That’s why Behavioral Health helps individuals get connected with appropriate community services that can best facilitate their continued healing.
Specialized Behavioral Program
Mercy Behavioral Health also provides specialized programs that serve particular behavioral needs in the community, including:
- Mercy CONCERN Employee Assistance Program
Mercy CONCERN offers confidential counseling services, consultation and training for work organizations and their employees. CONCERN helps companies address productivity issues and also assists employees in identifying and resolving personal and/or work-related problems that can affect quality of life.
To learn more about Mercy Behavioral Health, call
(330) 489-1333 or (800) 223-8662.
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LIVE OPERATORS
Mercy Medical Center maintains a 24/7 staff of PBX operators, providing appropriate staffing levels to ensure responsive answering of incoming calls. All operators are trained to provide courteous service to all callers. New operators receive extensive training before they work independently.
ON-CALL SCHEDULES
The AMTELCO system allows us to maintain a current on-call list with the ability to make immediate changes according to the needs of each physician. Clients can maintain their oncall schedule through the internet.
INDIVIDUALIZED CLIENT PROTOCOLS
Since we can identify where a forwarded phone call is coming from, the Infinity system allows us to “pop up” a unique instruction screen for each answering service client. The instructions for handling that client’s calls can be tailored to the needs of the physician and their practice.
PAGING AND CELL TEXT SERVICES
Physicians are paged/texted/emailed according to the instructions provided by the client. These instructions are presented to the operator automatically as a call is received for that answering service client. Physicians can be paged on numeric or alpha pagers or cell phones. Physicians using alpha page or cell text can receive information related to the patient and their problem before calling in.
PAGER RENTALS USA
Mobility pagers may be rented through this service. There is no mark up in pricing. By providing this “pass through” service, we are able to offer exchange pagers to facilitate quick exchanges for defective pagers. We maintain spare pagers to assist physicians with “no hassle” pager exchanges.
DAILY FAXING/EMAILING
On a daily basis (7 days a week), the messages for each physician office can be faxed or e-mailed automatically to a designated fax number or e-mail address.
REMOTE RECEPTION SERVICE
This service allows us to answer the client’s “overflow” calls when the office phone lines are busy. Upon completion of the call, the message is immediately faxed to the client’s office.
WEB ACCESS TO MESSAGES
The client can access their daily messages via the internet. They can determine how many days of messages are maintained before they are archived.
PERSONALIZED GREETING
The AMTECO Infinity system allows each client to have a personalized greeting. This greeting can provide the caller with office hours, emergency instructions or other relevant information. This greeting may be re-recorded at any time to reflect changes.
DOCUMENTATION
All pages and messages are documented in a database that is archived daily. All archived messages and pages are searchable and retrievable for any inquiries.
FEES
The fee structure is based on messages taken and other services provided. A separate options and pricing sheet is provided.
PHYSICIAN ANSWERING SERVICES OFFERED
24 x 7 Live operator answering
On-call schedule maintenance
Individualized client instructions
Physician paging services, alpha or numeric pagers, cell text
Pager rental and exchanges (USA Mobility Paging)
Daily or ad hoc faxing or emailing of patient messages
Remote Reception Service
Personalized greetings for each physician office
Extensive documentation
Cost competitive fee structure
You are cordially invited to visit Mercy Medical Center’s Telecommunications Department. Located in the basement, near Medical Records to see our AMTELCO Infinity PBX System in action.
For further information please contact:
Woody Adamson, Director
330-489-1220
Natalie Tillman, Coordinator
Debra Cooksey, Coordinator
330-489-1000
An Impressive List Of "Firsts"
WORLD'S FIRST:
Angioplasty in an emergency department
NATION'S FIRST:
Accredited Chest Pain Center
Cardiac catheterization in a community hospital
ER use of cardiopulmonary bypass to resuscitate victims of heart attack
Transseptal valvuloplasty on a mitral valve with surgically implanted Carpentier ring
OHIO'S FIRST:
Drug-eluting stent angioplasty
Minimally invasive coronary bypass performed
Biventricular Internal Cardiac Defibrillator Implant
Accredited Heart Failure Institute
STARK'S FIRST:
Chest Pain Center certified for angioplasty 24/7
Transseptal mitral valvuloplasty
Intracoronary ultrasound
Percutaneous aortic balloon valvuloplasty
Unprotected left main coronary stent
Radial stent coronary angioplasty
Akron/Canton's first gamma brachytherapy
Accredited Cardiac Rehab Program
Mercy Medical Center Cardiovascular Milestones:
A History of Pioneering Excellence in Heart Care (click to view)
Mercy Heart Center commits the very finest medical resources to caring for its heart patients. Doctors and healthcare teams are leaders in cardiovascular treatment, distinguished not only by their skill, experience and knowledge, but by their excellent track record in helping patients return to active and productive lives.
Mercy has helped pioneer some of the nation’s most innovative heart procedures and was the first hospital in Northeast Ohio to perform Minimally Invasive Direct Coronary Artery Bypass Surgery, a “closed-chest” procedure, which postpones or eliminates the need for open-heart surgery.
Mercy Heart Center medical staff performed this area’s first hybrid revascularization, which combines the da Vinci© robotic single-vessel small thoracotomy (SVST) procedure with angioplasty.
Mercy Emergency Chest Pain Center (ECPC) became America’s first chest pain center to become fully accredited by the Society of Chest Pain Centers. The ECPC is home to a Cardiac Catheterization Lab within Mercy’s Emergency Department, where a Mercy cardiologist was the first in the world to perform an angioplasty inside an emergency department. Studies show that angioplasty, performed within 90 minutes of arrival to the emergency department, is the best way to save the life of a patient experiencing a heart attack. With the area’s only emergency department cath lab, Mercy has the capabilities to dramatically reduce the time between heart attack and lifesaving angioplasty.
Try our Heart Attack Risk Calculator and, if you have any questions, please contact us at HeartCenter@CantonMercy.org.
Mercy Heart Center on the Air
Tony Joseph, M.D., President, The Healthcare Accreditation Colloquium was featured on the Ron Ponder Show - News-Talk 1480 WHBC (February 2012) - Click Here to Listen
2011 - Mercy Heart Center reaccredited as a Heart Failure Institute by the Healthcare Accreditation Colloquium.
